01At a glance
- We collect what we need to take, ship and support your order.
- Card details are handled by Stripe. We never see your full card number.
- We don’t sell your personal information.
- You can access, correct or delete your information at any time.
- Optional cookies stay off until you say yes.
02Who we are
Fiveteen Studios Inc., Montréal, Québec, Canada (“Fiveteen”, “we”). The person in charge of protecting your personal information is our privacy lead.
- Privacy Lead
- Tomi Ajayi, Founder
- Post
- Fiveteen Studios Inc., Montréal, Québec, Canada
03What we collect
| INFORMATION | WHEN | WHY |
|---|---|---|
| Name, email, phone, addresses | When you place an order | To process, ship and support your order |
| Order details | When you place an order | Fulfilment, returns, tax and accounting |
| Payment details | At checkout, collected by Stripe | To take payment. We never see your full card number. |
| Email address | When you join the newsletter | News and drops, with your consent |
| Messages and photos | When you email us | To answer you; for castings, to consider you |
| Cart and market cookies | When you shop | To keep your cart, prices and language |
Name, email, phone, addresses
- WHEN
- When you place an order
- WHY
- To process, ship and support your order
Order details
- WHEN
- When you place an order
- WHY
- Fulfilment, returns, tax and accounting
Payment details
- WHEN
- At checkout, collected by Stripe
- WHY
- To take payment. We never see your full card number.
Email address
- WHEN
- When you join the newsletter
- WHY
- News and drops, with your consent
Messages and photos
- WHEN
- When you email us
- WHY
- To answer you; for castings, to consider you
Cart and market cookies
- WHEN
- When you shop
- WHY
- To keep your cart, prices and language
05Where it’s stored
Some providers store information outside Québec and Canada, including in the United States. Before transferring it, we assess the protection it will receive and use contracts that require providers to protect it.
06How long we keep it
- ORDERS AND TAX RECORDS
- 6 years
- NEWSLETTER
- Until you unsubscribe
- CASTING SUBMISSIONS
- 12 months
- COOKIES
- See Cookies below
07Your rights
| YOUR RIGHT | HOW |
|---|---|
| Access your information | Email us and we’ll send you a copy |
| Correct it | Tell us what’s wrong and we’ll fix it |
| Delete it, or stop us sharing it | Ask, and we’ll confirm when it’s done |
| Withdraw your consent | Unsubscribe from any email, or write to us |
| Get a portable copy | We’ll send it in a common format |
- YOUR RIGHT
- Access your information
- HOW
- Email us and we’ll send you a copy
- YOUR RIGHT
- Correct it
- HOW
- Tell us what’s wrong and we’ll fix it
- YOUR RIGHT
- Delete it, or stop us sharing it
- HOW
- Ask, and we’ll confirm when it’s done
- YOUR RIGHT
- Withdraw your consent
- HOW
- Unsubscribe from any email, or write to us
- YOUR RIGHT
- Get a portable copy
- HOW
- We’ll send it in a common format
We reply within 30 days. If you’re not satisfied, you can complain to the Commission d’accès à l’information du Québec.
09Children
Our site isn’t aimed at children under 14, and we don’t knowingly collect their information.
10Changes
When we change this policy, we update the date at the top. For significant changes, we’ll also tell you by email or on the site.
Questions about your privacy?privacy@fiveteenstudios.com